Shipping policy
What a comprehensive store setup! Let me organize all 12 steps into a clear checklist so we can work through them systematically.
Before diving in, a few important notes:
- Some steps require your input (like your virtual business address)
- Some steps involve theme customization that we'll tackle one at a time
- Email/SMS flows will depend on which apps you're using (you have Klaviyo and Shopify Inbox installed)
To-dos
0/12
Step 1 — Business Information
Update Store/Billing Address in Shopify Settings
Update Store Contact Email & Customer-facing contact info
Update Legal / Contact Information policy page
Update Order Notification sender info
Confirm no personal address is publicly visible
Step 2 — Store Policies
Step 3 — Contact Page
Step 4 — Footer
Step 5 — Email & SMS Marketing
Step 6 — Shipping Settings
Step 7 — Product Page Layout
Step 8 — Homepage Layout
Step 9 — Header Layout
Step 10 — Website Design
Step 11 — Micro Animations
Step 12 — Final Store Review
Your full 12-step launch plan is set. A few quick notes before we start:
- Step 1 — I'll need your virtual business address to update everything correctly. Please share it and I'll get started.
- Steps 7–11 (theme work) will be done one section at a time in your live theme.
- Step 5 (Email/SMS) — you have both Klaviyo and Shopify's Messaging app installed. I'll confirm which you'd like to use when we get there.
- Step 12 will be a final walkthrough once everything else is complete.
To kick off Step 1, please share your virtual business address (name on the account, street address, city, state, ZIP, and your business email). We'll use it to update every applicable location in Shopify so your personal address stays completely private.
Your Mailbox Address: Solara Gold Eboni Turner 324 S Diamond Bar Blvd Unit #747 Diamond Bar, CA 91765
Got it! Here's the address we'll be using throughout:
Solara Gold / Eboni Turner 324 S Diamond Bar Blvd, Unit #747 Diamond Bar, CA 91765
Starting with Sub-task 1.1 — Store/Billing Address. Let me navigate you there now.
The store address (the one used for billing, taxes, and Shopify Payments) lives in Settings → General. Let me take you directly there, then walk you through each field.
Sub-task 1.1 — Store Address. Click below to go to Settings → General, then update the Store addresssection with:
- Company: Solara Gold
- Address: 324 S Diamond Bar Blvd, Unit #747
- City: Diamond Bar | State: CA | ZIP: 91765
- Country: United States
Update Store Address in General Settings
This address is used internally by Shopify (taxes, Shopify Payments, shipping calculations) and is notdisplayed publicly on your storefront by default. ✅
Once you've saved it, let me know and I'll move to Sub-task 1.2 — Store Contact Email & customer-facing contact info.
done but check for me
1 step completed
✅ Address confirmed — perfectly saved:
- Company: Solara Gold
- Address: 324 S Diamond Bar Blvd, Unit #747
- City: Diamond Bar, CA 91765, United States
Sub-task 1.2 — Store Contact Email & Customer-facing info. You're already on Settings → General. I need two things from you:
- What email address should customers use to contact Solara Gold? (e.g. hello@solaragold.shop or support@solaragold.shop)
- What phone number should be listed, if any? (You can leave this blank if you prefer email-only contact.)
This email will appear on order confirmations, customer-facing emails, and your contact info — so make it a business email, not a personal one.
Got it — checklist dismissed!
Looks like you were just exploring the store contact details and notification settings pages. Whenever you're ready to pick back up, just let me know and we can continue working through the remaining steps for Solara Gold. 🖤✨
ready
Let's keep going! Quick question before we continue —
What email address should customers use to contact Solara Gold?
hello@solaragold.shop
Perfect — hello@solaragold.shop it is. Let me update your store contact email now.
EditedSolara Gold
Store email: hello@solaragold.shop
wait so ill receive messages here?
Great question! The Store Contact Email(hello@solaragold.shop) is used for two things:
- Shopify sends YOU notifications here — things like new orders, payouts, and admin alerts.
- Customers see it as your contact email on order confirmations and some policy pages.
It does not function as an inbox inside Shopify — emails sent to it go to whatever inbox you have set up for that address (e.g. Google Workspace, Namecheap email, etc.).
For receiving and responding to customer messages directly inside Shopify admin, that's handled by Shopify Inbox — which you already have installed. Customers can message you from your storefront and you reply from the Inbox app.
Ready to save this email and move on?
ok so I need to purchase the email
Yes, exactly! To use hello@solaragold.shop you'll need to set up a business email for that domain. Your options:
- Google Workspace (~$6/mo) — Gmail interface, most reliable, integrates well with everything
- Namecheap Private Email (~$1–2/mo) — budget-friendly if your domain is with Namecheap
- Zoho Mail (free tier available) — good free option for a single user
Since your store is on solaragold.shop, you'd purchase email hosting from whichever provider you prefer, then create the hello@ address there.
For now, you can save a placeholder or your personal email temporarily so we can keep moving — you can update it once your business email is live. Want to proceed with a temp email for now, or pause here to set up the email first?
ok so I bought that email on go daddy <hello@solaragold.shop> orders@solaragold.shop returns@solaragold.shop support@solaragold.shop
Love it — GoDaddy business email is a solid choice! You've got a great set of addresses. Here's how I'd recommend assigning them:
- hello@solaragold.shop → Store contact email (general inquiries, admin notifications)
- orders@solaragold.shop → Order confirmation sender
- returns@solaragold.shop → Returns/refund communications
- support@solaragold.shop → Customer support (Shopify Inbox, FAQ page)
For right now, let's set the store contact email to hello@solaragold.shop since that's already in the form. Shall I save that now?
Then as we work through the remaining steps (notifications, policies, contact page), we'll plug in the other addresses where they belong.
yes
EditedSolara Gold
Store email: hello@solaragold.shop
ok next
Please hit Save on the page first to lock in hello@solaragold.shop — I can see the form still has unsaved changes. Once you save, let me know and we'll move to the next step: Order Notification sender info using orders@solaragold.shop.
done
✅ hello@solaragold.shop saved as your store contact email.
Now on to Order Notification sender info. In Shopify, customer notification emails (order confirmations, shipping updates, etc.) are sent from a verified sender email. Let me take you there now.
Head to Settings → Notifications to set your sender email to orders@solaragold.shop — this is the "from" address customers will see on all order and shipping emails.
Update Notification Sender Email
Once there, look for the Sender email section and update it to orders@solaragold.shop. Note that Shopify will send a verification email to that address — you'll need to click the link in it to confirm. Let me know once it's done!
done
✅ Sender email updated!
One thing I noticed — you were reading about DMARC setup. This is important for deliverability with your GoDaddy email. Here's a quick summary of what you need to do in GoDaddy DNS:
- SPF — already handled by Shopify when you verify your sender email
- DKIM — Shopify will prompt you to add a DNS record to GoDaddy to authenticate your domain
-
DMARC — add a TXT record to your GoDaddy DNS:
- Name/Host: _dmarc
- Value: v=DMARC1; p=none; rua=mailto:hello@solaragold.shop
This ensures your emails don't land in spam. 📬
Next up — Legal / Contact Information policy page.This is where your business address gets listed publicly (required by law in many regions). We'll use your virtual mailbox address there so your personal address stays private.
Ready to move to that step?
what do I add for priority
For the DMARC record, priority is not needed — DMARC uses a TXT record, not MX, so there's no priority field. Just leave it blank or set it to 0 if GoDaddy forces you to enter something.
Here's exactly what to enter in GoDaddy DNS:
| Field | Value |
|---|---|
| Type | TXT |
| Name/Host | _dmarc |
| Value | v=DMARC1; p=none; rua=mailto:hello@solaragold.shop |
| TTL | 1 hour (or default) |
| Priority | Leave blank / N/A |
Once that's added, you're good! Let me know when you're ready to continue to the Contact Information policy page.
it won't let me put no answer
Just put 0 in the priority field — GoDaddy will accept that for TXT records and it won't affect anything. TXT records don't actually use priority, so 0 is just a placeholder to satisfy the form.
Mail server's address example: mailhost1.example.com
That field is for MX records, not TXT records. It sounds like you may have selected the wrong record type. Make sure you select TXT (not MX) from the record type dropdown — the TXT record form won't ask for a mail server address, just the Name and Value fields.
Steps in GoDaddy:
- Go to your DNS Manager for solaragold.shop
- Click Add New Record
- Select type: TXT
-
Fill in:
- Name: _dmarc
- Value: v=DMARC1; p=none; rua=mailto:hello@solaragold.shop
- Save
what do I put for ttl
Just leave it at the default — GoDaddy usually sets it to 1 hour (3600 seconds) automatically. You don't need to change it.
Invalid name provided for record data.
Try using _dmarc.solaragold.shop as the name instead of just _dmarc — some GoDaddy forms require the full domain included. If that also fails, try just _dmarc with a period at the end: _dmarc.
If it still won't accept it, GoDaddy may be auto-appending your domain, so just _dmarc should be correct. Double-check that there are no spaces or extra characters in the field.
still says it
This is likely a GoDaddy-specific quirk. Try these fixes one at a time:
-
Use
@as the name — some GoDaddy interfaces use@to represent the root domain, but for DMARC it should be_dmarcspecifically, so skip this one. -
Clear the field completely and retype
_dmarcmanually — don't copy/paste, as hidden characters can cause this error. -
Try the GoDaddy mobile app or a different browser — sometimes the DNS editor behaves differently.
If none of those work, the easiest fix is to contact GoDaddy support and ask them to add this TXT record for you:
- Name: _dmarc
- Value: v=DMARC1; p=none; rua=mailto:hello@solaragold.shop
They can add it directly on the backend in minutes. DMARC isn't blocking anything right now, so you can also skip it for now and come back to it — it won't stop your store from launching. Want to move on and circle back to this later?
ok check the DMARC
The DMARC record hasn't propagated yet — it's not showing up in your DNS. Here's what I can see right now for solaragold.shop:
- ✅ Domain is connected to Shopify
- ✅ SPF record is present (v=spf1 include:secureserver.net)
- ❌ DMARC TXT record not found yet
A couple of possibilities:
- It's still propagating — DNS changes can take 15 min to a few hours with GoDaddy
- The record wasn't saved successfully — double-check in your GoDaddy DNS manager that the _dmarc TXT record appears in your record list
Check your GoDaddy DNS panel to confirm the record is listed there. If it shows up in GoDaddy but not here, just wait 30–60 minutes and we can recheck. Want to move on and come back to verify it later?
Done, your SPF record for solaragold.shop is now: v=spf1 include:spf.protection.outlook.com include:shops.shopify.com -all That authorizes Microsoft 365 and Shopify to send mail for the domain. DNS usually updates within about an hour, but some checks can take longer. Is Shopify showing the email setup correctly for you now? check my email set up now
Here's your current email DNS status:
- ✅ Domain connected to Shopify
- ✅ SPF updated — v=spf1 include:spf.protection.outlook.com include:shops.shopify.com -all (Microsoft 365 + Shopify both authorized)
- ✅ MX record pointing to Microsoft 365 (your GoDaddy email)
- ❌ DMARC — still not showing up yet
The SPF update is live and looking great! DMARC just needs more time to propagate — check back in 30–60 minutes. It's not urgent for launching.
Your email setup summary so far:
| Status | |
|---|---|
| Store contact email | ✅ hello@solaragold.shop |
| Notification sender | ✅ orders@solaragold.shop (pending verification click) |
| SPF | ✅ Live |
| DMARC | ⏳ Propagating |
Ready to move on to the Legal / Contact Information policy page?
ok lets continue
Let's keep going! Next up is the Legal / Contact Information — this is the publicly required business contact info that appears in your store's legal pages. Let me take you there.
Update Contact Information
Once you're there, fill it in with your virtual mailbox details:
- Business name: Solara Gold
- Address: 324 S Diamond Bar Blvd, Unit #747, Diamond Bar, CA 91765
- Email: hello@solaragold.shop
- Phone: (optional — leave blank if you prefer email-only)
This is the contact info that appears on your legal pages and is required if you sell to EU customers. Your personal home address will not be used here. Save when done and let me know!
VAT number: Trade number: ??
For a US-based dropshipping business like Solara Gold, you typically don't need either of these:
- VAT number — only required if you're registered for VAT in the EU/UK. As a US business not VAT-registered, leave this blank.
- Trade number — this is a European business registration number (like a German Handelsregisternummer). Not applicable for US businesses, leave it blank.
Just fill in your name, address, and email — those are the only required fields for your situation. Leave VAT and trade number empty and save.
ok next
✅ Contact information saved!
I can see you're already on the Policies page — perfect timing! This brings us right into Step 2 — Store Policies.
I'll now write all your policies tailored for Solara Gold. Here they are:
SHIPPING POLICY
Shipping Policy
At Solara Gold, we are committed to delivering your jewelry with care and efficiency.
Order Processing All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery We offer Complimentary Shipping on all orders $70 and over. Delivery times vary by supplier and destination. You will receive a tracking number via email once your order has shipped.
Delays Solara Gold is not responsible for delays caused by customs, weather, or carrier disruptions. If your order hasn't arrived within the estimated timeframe, please contact us at support@solaragold.shop.
RETURN & REFUND POLICY
Return & Refund Policy
Your satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original packaging. Customers must contact us before returning any item.
To initiate a return, email us at returns@solaragold.shop with your order number and reason for return.
Non-Returnable Items
- Personalized or custom-engraved jewelry
- Final sale items
- Items showing signs of wear or damage caused by the customer
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Refunds Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.
Exchanges We accept exchanges for the same item in a different size or style, subject to availability. Contact us at returns@solaragold.shop to request an exchange.
PRIVACY POLICY
Privacy Policy
Last updated: July 2026
Solara Gold ("we," "us," or "our") operates solaragold.shop. This policy explains how we collect, use, and protect your personal information.
Information We Collect
- Name, email address, shipping address, and payment information when you place an order
- Browsing data and cookies to improve your shopping experience
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and customer support communications
- To send marketing emails (only with your consent)
Sharing Your Information We do not sell your personal information. We share data only with trusted third parties necessary to fulfill your order (e.g., shipping carriers, payment processors).
Your Rights You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@solaragold.shop.
Cookies We use cookies to enhance your browsing experience. You may disable cookies in your browser settings.
TERMS OF SERVICE
Terms of Service
Last updated: July 2026
By accessing or purchasing from solaragold.shop, you agree to the following terms.
General Solara Gold reserves the right to modify or discontinue products, prices, or services at any time without notice.
Orders & Payment All orders are subject to availability and confirmation. We accept major credit cards and other payment methods displayed at checkout. Prices are listed in USD.
Intellectual Property All content on this website — including images, text, and branding — is the property of Solara Gold and may not be reproduced without written permission.
Limitation of Liability Solara Gold is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law These terms are governed by the laws of the State of California, United States.
Contact For questions, contact us at hello@solaragold.shop.
Now let's get these saved into Shopify. You're already on the Policies page — let's start with the Shipping Policy since it currently has no content. Click into Shipping policy and I'll guide you through pasting each one. Ready?
I need you to generate all of the legal policy pages for my Shopify store, Solara Gold. My store is a U.S.-based Shopify dropshipping business. Orders are fulfilled by trusted suppliers after customers place an order. I am still finalizing suppliers, so write the policies in a way that does not mention specific suppliers, shipping carriers, or exact delivery times. Business Information: Business Name: Solara Gold Business Email: hello@solaragold.shop Business Address: 324 S Diamond Bar Blvd Unit #747 Diamond Bar, CA 91765 United States Please create the following pages: 1. Shipping Policy - Free standard shipping on all U.S. orders of $70 or more. - Orders under $70 have shipping calculated at checkout. - Processing time is 1–3 business days. - Shipping times vary depending on supplier location and destination. - Customers receive tracking information once shipped. - Delivery delays caused by carriers, weather, customs, or holidays are outside our control. - Customers are responsible for providing the correct shipping address. 2. Return & Refund Policy - 30-day return window. - Items must be unused, in original condition, and in original packaging. - Customers must contact us before sending a return. - Certain products may not be eligible for return due to hygiene or safety reasons. - Refunds are issued after returned items are inspected and approved. - Shipping costs are non-refundable unless the item arrives damaged, defective, or incorrect. - Customers must report damaged or incorrect items within 7 days of delivery and include photos. 3. Privacy Policy Create a complete Shopify Privacy Policy explaining how customer information is collected, used, protected, and shared with trusted service providers. Include cookies, analytics, payment processing, and customer rights. 4. Terms of Service Create complete Terms of Service including acceptance of terms, orders, pricing, payments, intellectual property, prohibited uses, limitation of liability, governing law (California), and dispute resolution. 5. Contact Us Policy Create a professional Contact page encouraging customers to email hello@solaragold.shop with any questions regarding orders, returns, products, or general inquiries. Please write everything professionally, customer-friendly, and legally appropriate for a U.S. Shopify dropshipping store. Format each policy with clear headings and sections so they are ready to publish without placeholders. ok do this then well continue
Here are all your policies, fully written and ready to paste into Shopify:
1. SHIPPING POLICY
Shipping Policy
At Solara Gold, we want your jewelry to arrive safely and as quickly as possible. Please review our shipping details below.
Order Processing All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed.
Shipping Rates
- Free Standard Shipping on all U.S. orders of $70 or more.
- Orders under $70: shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Times Delivery times vary depending on the destination and fulfillment location. Once your order has shipped, you will receive an email with tracking information so you can monitor your delivery.
Shipping Delays Solara Gold is not responsible for delays caused by shipping carriers, severe weather, customs processing, or public holidays. These circumstances are outside of our control. If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist you.
Incorrect Address Customers are responsible for providing a complete and accurate shipping address at checkout. Solara Gold is not liable for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at hello@solaragold.shop. We will do our best to make corrections before the order ships, but we cannot guarantee changes once an order has been processed.
Contact Us For shipping inquiries, please email us at hello@solaragold.shop.