Refund policy
Return & Refund Policy
Last updated: July 13, 2026
At Solara Gold, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Return Window We accept returns within 14 days of the delivery date.
Eligibility Requirements To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- In their original packaging with all tags intact
How to Initiate a Return Customers must contact us before sending any return. Please email hello@solaragold.shop with your order number and reason for the return. Unauthorized returns may not be accepted.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Earrings and any products intended for pierced body parts, for hygiene and safety reasons
- Personalized or custom-made jewelry
- Clearance and sale items
- Gift cards
Damaged, Defective, or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@solaragold.shop. Include your order number and clear photos of the item and its packaging. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping If your return is approved, you are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refunds Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 5–7 business days to your original payment method. Please note that original shipping charges are non-refundable unless you received the wrong item or a damaged/defective product.
Contact Us For return and refund inquiries, please contact us at: hello@solaragold.shop Solara Gold 324 S Diamond Bar Blvd, Unit #747 Diamond Bar, CA 91765 United States